I paid but my plan isn't active
Almost every paid plan activates within a minute or two. If it hasn't, follow the steps below — your payment is not lost, and we can fix it.
First, give it a couple of minutes
After your card is charged, your payment provider sends us a confirmation. Class Spot then activates your plan and updates your cabinet. This usually takes seconds, occasionally a minute or two during busy periods.
While you wait:
- Don't pay again. A second charge won't speed things up. If you did pay twice, contact us — we'll refund the duplicate.
- Don't close the browser if you're on the success page. Let it finish.
Refresh and check your invoice
Once a few minutes have passed:
- Open the Subscriptions page in your Class Spot cabinet.
- Refresh the page (Ctrl/Cmd + R).
- Look at the invoice list near the bottom. Your latest payment should be there with status Paid.
If the invoice shows Paid but the plan badge still says Free, the payment reached us — we just haven't switched your plan over yet. Wait another 5–10 minutes and refresh again.
If the invoice isn't there at all, the payment didn't reach our system yet. That can happen if:
- Your bank held the transaction for fraud review.
- The payment page closed before the provider confirmed.
- The provider's webhook to us was briefly delayed.
In all three cases, the money is safe — either it never left your card, or our system will catch up.
Check your email
Your payment provider (the one shown on the checkout page) sends a receipt email when the charge succeeds. The presence of that email confirms the card was charged. If you didn't get a receipt within 10–15 minutes, the payment probably didn't complete — check your bank statement before trying again.
When to contact us
Get in touch if:
- The invoice shows Paid but the plan hasn't switched after 30 minutes.
- You got the provider's receipt email but no invoice appears in your Class Spot cabinet after 30 minutes.
- You see a Failed invoice for a payment you're sure was successful on the bank side.
- You were charged twice.
How to reach us — we reply within one business day:
- In-product chat — click the green chat bubble in the bottom-right of your cabinet, then Start Conversation.
- Email — info@classpot.com.
Include in your message:
- The plan and billing period you bought.
- The date and approximate time of the payment.
- The last four digits of the card, or the order/receipt number from the provider's email.
- A screenshot of the receipt email and of your Subscriptions page if you can.
We can activate the plan manually on our side once we confirm the payment.
A note on refunds
If you bought the wrong plan or changed your mind, you can request a refund within 14 days of payment. See Cancel your plan or request a refund for details.