FAQ

Devices and browsers for Class Spot

Devices and browsers for Class Spot Class Spot runs in your browser. There's nothing to install, but a few things need to be right before you start a lesson. Browsers - Chrome — recommended on Windows, macOS, Linux, and Android. - Safari — recommended on macOS and iPad. - Firefox — not recommended. Screen sharing in particular tends to break. - Use the latest version. Older versions miss WebRTC fixes that affect audio and video. Both you and your student should be on Chrome or Safari. The lesson room works the same way for everyone. Operating system - Windows 10 or newer, macOS Big Sur (11) or newer, Linux with a current desktop browser, iPadOS 14+, Android 10+. - Keep the OS updated. Older OS versions can't run a current Chrome or Safari. Internet - 5 Mbps down / 2 Mbps up minimum for stable video and audio. - Wired or strong Wi-Fi is better than mobile data. - If your connection is weak, turn your video off — audio plus the whiteboard usually survives a weak link. Camera and microphone permissions The first time you open a lesson, your browser asks for permission to use the camera and microphone. Click Allow. If you accidentally clicked Block: 1. Click the camera/microphone icon in your browser's address bar. 2. Change both to Allow for this site. 3. Refresh the page (Ctrl/Cmd + R). On macOS, the browser itself also needs system-level permission for the camera, microphone, and screen recording. Open System Settings → Privacy & Security, find each section, and confirm your browser is allowed. Restart the browser after you change a permission. Quick pre-flight checklist - Latest Chrome or Safari ✓ - Camera and microphone allowed for classpot.com ✓ - Other apps that use the camera (Zoom, Meet, OBS) closed ✓ - Stable internet ✓ If something doesn't work See Troubleshooting your lesson for fixes to the common audio, camera, joining, and whiteboard problems. If you're stuck, click the green chat bubble in the bottom-right of your cabinet or email info@classpot.com — we reply within one business day. Related - Start your first lesson in 2 minutes - Troubleshooting your lesson - About Class Spot

Troubleshooting your lesson: audio, camera, joining

Troubleshooting your lesson: audio, camera, joining The most common Class Spot issues come down to browser, permissions, or network. Try these checks in order. Quick checks (60 seconds) 1. Browser. Use the latest Chrome or Safari. Firefox is not recommended. 2. Refresh the page. Press Ctrl + R (Windows/Linux) or Cmd + R (Mac). 3. Permissions. Click the camera/microphone icon in your browser's address bar and make sure both are Allowed for this site. 4. Other tabs. Close any other tab using your camera or microphone (Zoom, Meet, another Class Spot lesson). If you still have a problem, find the closest match below. Joining a lesson The link does nothing or shows an error. - Make sure you copied the whole URL, including the part after the last slash. - Try opening the link in a private/incognito window. If it works there, your normal browser has a stuck cookie — clear cookies for classpot.com and reload. The lesson loads but the room is empty. - The teacher hasn't started the lesson yet. Wait a moment and refresh. - If you're sure the teacher is in, check that you don't have two browser tabs open — close the extras. Audio You can't hear the other person. - Check your computer's output volume isn't muted. - Check that the right output device is selected in your operating system's sound settings (e.g., headphones vs. internal speakers). - Click the camera/microphone icon in the address bar and confirm permissions. - Try a different headset or unplugging headphones to use built-in speakers. The other person can't hear you. - In the lesson, click your microphone icon to confirm it's not muted. - In your operating system's sound settings, make sure the right input device is selected. - Some external microphones need a Bluetooth reconnect — pair again. Video Camera not visible. - Click the camera icon in the browser address bar → Allow for this site → refresh. - Check whether your camera light is on. If another app (Zoom, OBS) is using it, that app blocks Class Spot. - In privacy settings of your OS, confirm that the browser has camera access. Video is choppy or frozen. - Check your internet speed. We recommend 5 Mbps down / 2 Mbps up minimum for stable video. - Close heavy browser tabs (streaming, video downloads). - If the connection is weak, turn your video off and continue with audio — it usually saves the lesson. The whiteboard The whiteboard won't load or feels slow. - Refresh the page once with Ctrl/Cmd + R. - Check that you have at least 100 MB free in your browser cache. - Heavy files (large PDFs, many images) can slow the board — remove unused materials. A file you uploaded won't appear for the other side. - Supported formats: PDF, PPT, JPG, PNG, MP3, WAV, MOV. - File size limit varies by plan; on the free plan it's 5 MB per file. - Try uploading again from a fresh refresh. Screen sharing Screen sharing doesn't start. - Browser permissions sometimes silently block screen sharing. Reload the page once and try again. - On macOS, you may need to grant your browser screen-recording permission in System Settings → Privacy & Security → Screen Recording, then restart the browser. - Firefox often struggles with screen sharing during lessons — switch to Chrome or Safari. If nothing above helps Contact us — we'll reply within one business day: - In-product chat — click the green chat bubble in the bottom-right of your cabinet, then Start Conversation. - Email — info@classpot.com. Include in your message: - A short description of the symptom. - Your browser name and version. - The lesson link and approximate time of the issue. - A screenshot if possible. Related - Start your first lesson in 2 minutes - Compare Class Spot plans

I paid but my plan isn't active

I paid but my plan isn't active Almost every paid plan activates within a minute or two. If it hasn't, follow the steps below — your payment is not lost, and we can fix it. First, give it a couple of minutes After your card is charged, your payment provider sends us a confirmation. Class Spot then activates your plan and updates your cabinet. This usually takes seconds, occasionally a minute or two during busy periods. While you wait: - Don't pay again. A second charge won't speed things up. If you did pay twice, contact us — we'll refund the duplicate. - Don't close the browser if you're on the success page. Let it finish. Refresh and check your invoice Once a few minutes have passed: 1. Open the Subscriptions page in your Class Spot cabinet. 2. Refresh the page (Ctrl/Cmd + R). 3. Look at the invoice list near the bottom. Your latest payment should be there with status Paid. If the invoice shows Paid but the plan badge still says Free, the payment reached us — we just haven't switched your plan over yet. Wait another 5–10 minutes and refresh again. If the invoice isn't there at all, the payment didn't reach our system yet. That can happen if: - Your bank held the transaction for fraud review. - The payment page closed before the provider confirmed. - The provider's webhook to us was briefly delayed. In all three cases, the money is safe — either it never left your card, or our system will catch up. Check your email Your payment provider (the one shown on the checkout page) sends a receipt email when the charge succeeds. The presence of that email confirms the card was charged. If you didn't get a receipt within 10–15 minutes, the payment probably didn't complete — check your bank statement before trying again. When to contact us Get in touch if: - The invoice shows Paid but the plan hasn't switched after 30 minutes. - You got the provider's receipt email but no invoice appears in your Class Spot cabinet after 30 minutes. - You see a Failed invoice for a payment you're sure was successful on the bank side. - You were charged twice. How to reach us — we reply within one business day: - In-product chat — click the green chat bubble in the bottom-right of your cabinet, then Start Conversation. - Email — info@classpot.com. Include in your message: - The plan and billing period you bought. - The date and approximate time of the payment. - The last four digits of the card, or the order/receipt number from the provider's email. - A screenshot of the receipt email and of your Subscriptions page if you can. We can activate the plan manually on our side once we confirm the payment. A note on refunds If you bought the wrong plan or changed your mind, you can request a refund within 14 days of payment. See Cancel your plan or request a refund for details. Related - Compare Class Spot plans - Troubleshooting your lesson

Cancel your plan or request a refund

Cancel your plan or request a refund You can cancel your Class Spot plan from your cabinet at any time. A refund is a separate request — handled by our support team within 14 days of payment. Cancel your plan Cancelling stops the next renewal. It does not end your access right away — you keep your current plan through the end of the billing period. 1. Open the Subscriptions page in your Class Spot cabinet. 2. Find your current plan and click Cancel Subscription. 3. In the dialog, select one or more reasons for cancelling. Pick whatever fits — this just helps us understand why people leave. 4. Click Confirm. You'll see a confirmation. Your plan now shows as Cancelled, and the renewal date becomes the expiry date. What happens after you cancel - You keep full access until the period ends. Lessons, whiteboards, recordings, students — nothing is locked early. - You won't be charged again. Auto-renewal stops on the spot. - Your data stays. Students, courses, materials, board presets — all kept. After the period ends, access to the cabinet is restricted, but the data is there waiting if you come back. - A Resume button appears. If you change your mind before the period ends, click Resume on the Subscriptions page to turn auto-renewal back on. Your plan continues without interruption. Request a refund If you were charged in the last 14 days and want your money back, contact us: - In-product chat — click the green chat bubble in the bottom-right of your cabinet, then Start Conversation. - Email — info@classpot.com. Tell us the plan you bought, the date of the payment, and a short reason. We review refund requests case by case and reply within one business day. If approved, the refund returns to the same card we charged — most cards see it within 5–10 business days. A few specifics Cancel and refund are separate actions. Cancelling alone won't return money for the current period. If you want both — stop renewal and get your last payment back — cancel from the cabinet and email us about the refund. No pro-rated refund for mid-period cancellation. When you cancel partway through a month, we don't refund the unused days. Instead, you keep access through the end of the period you've already paid for. Trial cancellation. If you're on a trial, the same flow applies — cancel anytime, keep access until the trial ends, no charge. Cancelled by mistake? Use the Resume button before the period expires. After expiry, you can subscribe again at any time — your data is still there. Related - Compare Class Spot plans - I paid but my plan isn't active